VIPgez – Frequently Asked Questions (FAQ)
1. What is VIPgez?
VIPgez is a platform providing VIP airport transfers, health tourism transportation, and corporate travel services across Turkey. We aim to offer a safe and comfortable travel experience with professional drivers and high-quality vehicles.
2. How can I book a VIP transfer?
You can easily book your transfer through the VIPgez website. Choose your route, select your vehicle, and complete the process using your preferred payment method. For any inquiries, feel free to contact our customer service team.
3. From which airports do you provide transfer services?
VIPgez offers transfer services from all major airports in Turkey, including Istanbul, Sabiha Gökçen, Antalya, and Izmir. You can select your destination and airport during the booking process.
4. What types of vehicles do you offer?
Our fleet includes a wide range of vehicles, such as Mercedes Vito, Sprinter, and luxury sedans. Our vehicles are tailored to accommodate various passenger capacities and needs.
5. Will the driver wait for me?
Yes, your driver will be waiting for you at the scheduled date and time. If your flight is delayed, we monitor your flight details and adjust accordingly to ensure your convenience.
6. What is health tourism transfer?
We provide safe and comfortable transportation for health tourism travelers to and from hospitals, clinics, and hotels in Turkey.
7. What does your corporate travel service include?
VIPgez offers corporate travel solutions for business meetings, conferences, and events. Our services ensure timely, safe, and professional transportation tailored to your company’s needs.
8. What is your cancellation and refund policy?
Class 1 vehicles (e.g., Mercedes Vito): You can cancel your booking up to 5 hours before the transfer for a full refund.
If you cancel less than 2 hours before the scheduled transfer time, the deposit is non-refundable.
For more details, please visit our Refund and Returns Policy page.
9. Do you provide child seats?
Yes, you can request a child seat during the booking process. This service is provided free of charge for your safety and convenience.
10. What payment methods do you accept?
We accept payments via credit cards, PayPal, and other secure online payment methods.
11. Is there space for extra luggage in the vehicles?
Our vehicles have spacious luggage capacities. If you have excess luggage, please inform us during the booking process so we can arrange a suitable vehicle.
12. What happens if my flight is delayed?
We constantly monitor your flight details, and your driver will adjust their schedule to accommodate any delays.
13. Who can benefit from VIPgez services?
VIPgez services are available for individual travelers, families, business professionals, and health tourism visitors.
14. What languages do you support?
Our drivers and customer service team can assist you in English, Turkish, and other languages as needed.
