Request (order) cancellation
If you cancel less than 24 hours into the reservation time, your pay is non-refundable.
We shall not be liable for cancellation, rescheduling or delay of passenger’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the passenger at the meeting place beyond the limits of the free waiting time.
If your booking contains additionally paid conditions, the timelines and procedure of your request cancellation shall be determined in the voucher or annexes thereto.
In rare cases related to the transporter’s violation of its obligation and other unforeseen extreme circumstances, we shall be entitled to cancel the booking with full refund of the amount paid.
In case of cancellation of an order with a free cancellation service purchased, the full amount is refunded, minus the cost of the free cancellation service. The return period is 10 days from the date of the cancellation notice receipt.
Our obligation to return funds shall be deemed fulfilled from the moment the funds are debited from our account in your favor or from the moment the refund instruction is sent to the international payment system.
Further procedures and terms for receiving funds depend on the work of the servicing bank or international payment system.
